Terms of Use
All content and materials available on this website, including but not limited to scanned images, product information, and analytical research, are protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws, and all rights therein are reserved by Shimadzu Corporation, Shimadzu Scientific Instruments (collectively, “SSI”) and/or their subsidiaries, partners and licensors. Except as expressly authorized by SSI, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such materials or content.
Notwithstanding the above, you may print or download one (1) copy of the materials or content on this website on any single computer, exclusively for your non-commercial use; provided, however, that you must retain intact all copyright and other proprietary notices attached to or associated with such content. Systematic retrieval of data or other content from this website to create or compile, directly or indirectly, a collection, compilation, database or directory without express, advance written permission from SSI is prohibited. Please contact SSI via e-mail if you are interested in using any of the content or materials on this website.
All of the information provided is related to our products and applications on this web site and is listed for the purpose of public reference. However, specific listings may vary, and are subject to change, for reasons of improvement or update, without notice.

Privacy Policy

Published: January 1, 2015
Personal Information Protection Policy
Shimadzu Corporation Shimadzu Scientific Instruments (hereafter, “Shimadzu” or “SSI”, as the case may be) and Shimadzu's Prominence Virtual Advisor recognize the importance of personal information, and we consider it our obligation to properly protect personal information that we may acquire, whether intentionally or unintentionally. Shimadzu addresses this obligation by adhering to the following policies.

Providing Personal Information

• When personal Information is provided to our company, its intended use (purpose, range of use, Shimadzu contact) will be disclosed, specified, or explained through notification sent either prior to or immediately subsequent to its submission.
• If there is a change in the intended use of this information, Shimadzu will provide notification or public disclosure to that effect.

Management of Personal Information

• Shimadzu has established an administrative provision for handling personal information, which is intended to ensure the security of the entrusted information, as well as to prevent leakage or loss thereof.
• Shimadzu does not disclose personal information to third parties, except in the following instances:
  • When permission has been explicitly granted by the individual or entity to which the information pertains.
  • When a sub-contractor who has previously executed a non-disclosure agreement with Shimadzu, has been consigned such information to the extent necessary to achieve the intended purpose of the subcontract.
  • When disclosure is required by a court of law, etc.
  • When disclosed in a manner to entirely avoid identification of the individual or entity to which the information pertains.
  • Whenever personal information is consigned to a third party, appropriate supervision is implemented through contractual obligation, etc. to ensure that there is no leakage or re-offering of the entrusted information by said third party.

Handling of Personal Information

• Personal information will be handled according to the use specified, disclosed or notified, or according to the permission granted.
• Personal information received in the registration process and system configuration will be used only when it is necessary to contact you directly, at your request, for purposes of providing customer support or specific technical support. It may also be used to facilitate communication with you for providing information relative to website upgrades, to furnish you with product guidance and services, and to monitor quality control (e.g., surveys).

Personal Information Sharing between Shimadzu Group Businesses and Representatives

• Personal information acquired by Shimadzu group businesses and the Prominence Virtual Advisor may be shared among Shimadzu subsidiaries and representative agencies without liability to you on account of such disclosures.

Scope of Personal Information Shared

• The types of personal information acquired from customers that are shared between the Prominence Virtual Advisor and representative agencies are as listed below.

Items of personal data shared 

• Department /organization name and address, telephone number, e-mail address
• Inquiry history
• Information regarding permission or refusal to receive direct mail, etc.
• History of Shimadzu product serial numbers
• Instrument usage and maintenance history information

Sharing parties

• Shimadzu Subsidiaries and representative agencies

Purposes of use

• Processing of customer service and technical support requests

Contacting of customers

• Information publicity regarding improvements to the Prominence Virtual Advisor website
• Management of instrument maintenance histories
• Website improvement

Responsible party

• Shimadzu Corporation

Contacts for Inquiries Regarding Personal Information

• Contact information regarding personal information usage confirmation, disclosure, correction, addition, deletion, cessation of offering, and complaints, etc, are as noted below.

Prominence Virtual Advisor
7102 Riverwood Drive, Columbia, MD 21046, U.S.A.
Telephone: 1-800-477-1227 / 1-410-381-1227, Fax: 410-381-1222
E-mail: lc_va_admin@shimadzu.com

• Please contact Shimadzu if you need to discuss privacy matters.
• Note that details of the inquiry maybe forwarded to the person in charge of the particular matter in question.
• (Methods of Acceptance): Telephone, Fax, E-mail, Postal Mail
• Our response to inquiries made will be directed only to the inquiring individual or entity, or to an authorized representative of the individual or entity. Further confirmation may be required that the individual initiating inquiry is authorized to do so and that the information to which the inquiry pertains also concerns that individual or the entity for which s/he is the authorized representative.

Cookies

• There are specific areas of the Virtual Advisor website that may use a programming function known as 'cookies', which record information about your visit to our website on your hard drive. This is NOT considered a security risk, and only records information that you provide us. This information is NOT available to other websites, is uniquely yours, and can only be read by the server that gave it to you.

California Online Privacy Protection Act Compliance

• To ensure your privacy, we at the Virtual Advisor have taken the necessary precautions to comply with the California Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent. All of our site users may edit their information at anytime by logging into the Virtual Advisor and going to the 'My Account' page.

Childrens Online Privacy Protection Act Compliance

• We do not solicit from or knowingly gather information on anyone under the age of 13. Our website, products and services are all directed to people who are at least 13 years old or older.

Limitation of Liability

• In no event shall SSI be liable for any special, punitive, incidental, indirect, or consequential damages including those resulting from lost profits, lost data or business interruption arising out of the use, inability to use or the results of use of this site or any web site links from this site.

Changes to the Privacy Statement

• All material changes to our Privacy Policy and practices will be posted on this page. The revision date shown at the top of the page will be updated accordingly.